To qualify for return, the following conditions must be met:
- All returns for credit must have a RMA# from wineshippingboxes.com to send merchandise back within 30 days of purchase. Items cannot be returned unless wineshippingboxes.com ordered the incorrect product. If incorrect items were shipped the following process for return must be followed: Items must be returned in their original box.
- All packages must be sent to wineshippingboxes.com double boxed via prepaid freight with a copy of the invoice.
- All merchandise must be received in its original packaging in re-saleable condition and include all parts, accessories and/or manuals.
- Merchandise returned which is tested functional and without defect will be subject to a processing fee of 10% of the product price.
- Shipping costs will not be reimbursed.
- No partially used merchandise will be accepted back at wineshippingboxes.com.
- All claims of defects or shortages must be made within 15 days of receipt of goods.