Frequently Asked Questions
Q: How quickly can you ship my order?
A: Orders are processed daily and most orders are shipped the same day. Orders received after 3:00 pm (Eastern Standard Time) will be processed the following business day.
Q: How long will my order take to arrive?
A: It will take one to six business days to arrive. Shipping times, even for popular items vary based on your location. Orders are shipped UPS Ground, unless instructed otherwise. You can request 2nd Day Air or Next Day Air for faster service.
Q: How do you handle backorders?
A: At WineShippingBoxes.com we try to make sure that the products you are purchasing are in stock. There are possible times when a backorder is necessary. We will ship the all items we have on hand then backorder the remainder. We will not charge double shipping fees on backordered products. Immediately after your backordered product becomes available, it will be sent to you.
Q: Do you offer tracking?
A: If you did not receive an email confirmation with your tracking number, please email the customer service department at email@example.com or call 1.877.568.1010.
Q: Do you accept bank checks over the phone?
A: Yes, we will gladly accept checks over the phone. Please call 1.877.568.1010 and follow the prompts to be connected with the sales team.
Q: Can I place an order without the Internet?
A: Orders placed via our website are highly secure, whether it's for a single wine shipper or multiple boxes and shippers. However, if you are uncomfortable using your credit card on the Internet, you may phone in your order to 1.877.568.1010. You may also fax your order to us at 904.737.9022.
Q: Do you custom print boxes and packages?
A: Yes, we offer custom printed boxes. From company logos to design, we offer a variety of options to fit your needs. If you would like more information on our custom printed boxes please email our Sales department at firstname.lastname@example.org or call 1.877.568.1010.
Q: Does WineShippingBoxes.com sell to resellers and can you blind ship my order to my customers?
A: Yes, if you are a reseller or distributor we can ship your order blind or under your company's name.
Q: Do you offer volume discounts?
A: If you would like to receive a quote for a large volume order, please send an email with the product's description, quantity of order and location the order will be shipped to email@example.com. One of our Sales Representatives will contact you within 24 hours.